Attempt to install the client by running SetupPTClient.bat for PT 8.55.01 client is failing with the error as
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail"
Analyzing the issue revealed that this is happening because computer does not include the necessary Microsoft C++ runtime libraries which are required for installation of the client using the DPK.
As a solution for this
1. Uninstall all current all current Microsoft Visual C++ installations by going to Control Panel and with in the list of programs locate locate the Microsoft Visual C++ entries and uninstall all in a row.
2. Reinstall new Microsoft Visual C++ packages
You can get all the packages from the link below
https://www.microsoft.com/en-us/download/search.aspx?q=redistributable+package
Latest release date of the package
You need to check all the packages available and click each of the following links in order to install all. Choose to Run the download to install each Microsoft Visual C++ Redistributable Package.
Microsoft Visual C++ 2005 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=3387
Microsoft Visual C++ 2005 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=21254
Microsoft Visual C++ 2008 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=5582
Microsoft Visual C++ 2008 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=15336
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=2092
Microsoft Visual C++ 2010 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=5555
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=8328
Microsoft Visual C++ 2010 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=14632
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=13523
Microsoft Visual C++ 2012 Redistributable Package (x86/x64/ARM): https://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2013 Redistributable Package (x86/x64/ARM): https://www.microsoft.com/en-us/download/details.aspx?id=40784
Once every package has been downloaded and installed, restart Windows and run the cmd.exe as administrator and execute SetupPTClient.bat from the tools_client folder without any parameter.
"The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail"
Analyzing the issue revealed that this is happening because computer does not include the necessary Microsoft C++ runtime libraries which are required for installation of the client using the DPK.
As a solution for this
1. Uninstall all current all current Microsoft Visual C++ installations by going to Control Panel and with in the list of programs locate locate the Microsoft Visual C++ entries and uninstall all in a row.
2. Reinstall new Microsoft Visual C++ packages
You can get all the packages from the link below
https://www.microsoft.com/en-us/download/search.aspx?q=redistributable+package
Latest release date of the package
Visual C++ Redistributable Packages for Visual Studio 2013 is 30th Dec 2014.
You need to check all the packages available and click each of the following links in order to install all. Choose to Run the download to install each Microsoft Visual C++ Redistributable Package.
Microsoft Visual C++ 2005 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=3387
Microsoft Visual C++ 2005 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=21254
Microsoft Visual C++ 2008 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=29
Microsoft Visual C++ 2008 SP1 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=5582
Microsoft Visual C++ 2008 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=15336
Microsoft Visual C++ 2008 SP1 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=2092
Microsoft Visual C++ 2010 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=5555
Microsoft Visual C++ 2010 SP1 Redistributable Package (x86): http://www.microsoft.com/en-us/download/details.aspx?id=8328
Microsoft Visual C++ 2010 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=14632
Microsoft Visual C++ 2010 SP1 Redistributable Package (x64): http://www.microsoft.com/en-us/download/details.aspx?id=13523
Microsoft Visual C++ 2012 Redistributable Package (x86/x64/ARM): https://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2013 Redistributable Package (x86/x64/ARM): https://www.microsoft.com/en-us/download/details.aspx?id=40784
Once every package has been downloaded and installed, restart Windows and run the cmd.exe as administrator and execute SetupPTClient.bat from the tools_client folder without any parameter.
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