Error getting content in the PeopleSoft application.When accessing any menu or component in the PeopleSoft, application is showing as "Unable to get document" in the application browser. Though I was able to login successfully and navigate through the menus but when clicking on any menu/component, it was not retrieving data or publishing content on the page.
Checked web server and application server logs but didn't see any details to target the issue.
Solution:
As the database was refreshed recently from the production backup, we checked the refresh log and found that issue was coming due to missing rows in PSCONTENT table after the refresh. Two rows which were missing in the table was for CONTNAME 'PT_HNAV_TEMPLATE' and 'PT_IFRAME_TEMPLATE'. We have imported two rows in the table from the backup and system started working as expected.
Checked web server and application server logs but didn't see any details to target the issue.
Solution:
As the database was refreshed recently from the production backup, we checked the refresh log and found that issue was coming due to missing rows in PSCONTENT table after the refresh. Two rows which were missing in the table was for CONTNAME 'PT_HNAV_TEMPLATE' and 'PT_IFRAME_TEMPLATE'. We have imported two rows in the table from the backup and system started working as expected.
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